Front office staff
4.8 of 5
Location
4.9 of 5
Rooms and services
4.7 of 5
Cleanliness
4.7 of 5
Equipment & facilities
4.4 of 5
Value/money
4.5 of 5
Overall(366 reviews)
4.6 of 5
Overall (366 reviews)
by Daniel - RESIDENCE MASNA - one-bedroom apartment
Stayed in Apr-17
Outstanding staff and great location I spent 16 nights during a business trip at Masna and did not regret it at all. The reception staff is of outstanding kindness and responsiveness. You rarely ever wait longer than two hours for a request by e-mail and the answer is always helpful. There has been written a lot about the location itself and I can fully confirm all the positive points. In walking distance to all the touristic attractions and the most important subway stations, but yet far enough away of all the hullaballoo of the tourists. If you stay longer, I highly recommend the additional services such as changing the linen or the bath towels. This service as well is carried out perfectly on time and with a high discretion. On-site staff is fully trustworthy and I never had the feeling, I should hide away things like my computer or iPad. I already booked the place again and don't think to ever stay in a hotel again when I have business to do in Prague.
PositiveYou feel like home in a way, no hotel can offer.
NegativeTV-channels should be oriented towards western Europe
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Toni - RESIDENCE MASNA - one-bedroom apartment
Stayed in Apr-17
Spacious apartment in great location! Loved this apartment and company. They were very easy to work with. Included shuttle service from airport was really nice. I would recommend this apartment and company to friends and family.
PositiveVery large apartment, centrally located, close to restaurants
NegativeStreet a little noisy from bar downstairs
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by David - RESIDENCE MASNA - one-bedroom apartment
Stayed in Apr-17
Trip to Prague If we come back to Prague we would like to stay in Residence Masna
PositiveGreat location; Service excellent, studio apt was perfect
NegativeNone
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Eric - RESIDENCE MASNA - one-bedroom apartment
Stayed in Apr-17
nice & comfortable couldn't think of a better place to stay in Prague. we spent a week in appartement 304 and liked everything. someone came over in the middle of the night to get the heating/hot water system working again within 15 minutes of the complaint. Also a second time when the system failed again, support was sent instantly. If it weren't for this problem, we would rate this apartment A+++. .
Positivewell equipped, good beds, well maintained facility, perfect location and very helpfull and friendly staff
Negativeheating/hot water system failure recurred repeatedly despite repair twice. the system lost pressure all the time; nothing to clean or dry dishes with manually, only dishwasher
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 3
Equipment & facilities - 4
Value/money - 4
by Mikalai - RESIDENCE MASNA - one-bedroom apartment
Stayed in Oct-16
Nice apartment. Thanks.
Positive
Negative
Front office staff - 5
Location - 4
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 4
