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Front office staff

4.8 of 5

         
 
 

Location

5 of 5

         
 
 

Rooms and services

4.7 of 5

         
 
 

Cleanliness

4.8 of 5

         
 
 

Equipment & facilities

4.6 of 5

         
 
 

Value/money

4.6 of 5

         
 
 

Overall(104  reviews)

4.7 of 5

         
 
 

Overall (104 reviews)

 

by Robert - RESIDENCE RYBNA - RED HORSE - two-bedroom apartment

Stayed in Jul-19

 
Total5

Magic Prag Loved every minute

PositiveGreat apartment

Negative

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 5

         

Cleanliness - 5

         

Equipment & facilities - 5

         

Value/money - 5

         
 

by David - RESIDENCE RYBNA - RED HORSE - two-bedroom apartment

Stayed in Jul-19

 
Total5

Great Place to stay in Prague My family and I truly enjoyed our stay at the 2-bedroom fully serviced place on Rybna 4 hosted by Prague Apartments. They were great hosts and Klara and her team were truly professional and hospital throughout the process from confirming the reservation, communicating before and during our stay. The place is fantastic and well-maintained. I highly recommend it for anyone going to Prague. Depending on how long you stay, it also includes a cleaning and change of towels during your stay. We stayed for 8 nights so had this mid-stay cleaning, which was very nice. We also especially loved that it had air conditioning in the living room and in both the bedrooms, which was great when it hit 38C for a couples while there.

PositiveFantastic accommodations in a terrific location

Negative

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 5

         

Cleanliness - 5

         

Equipment & facilities - 5

         

Value/money - 5

         
 

by Ray - RESIDENCE RYBNA - RED HORSE - two-bedroom apartment

Stayed in Jun-19

 
Total4.5

Fantastic Stay in Prague Excellent location for first time visitors to Prague. Within walking distance to just about everything you want to see and do. Nice apartment. Good value for the money. My only suggestion would be for the front office staff and cleaning staff to perform a quality control check of all lights and equipment prior to the next check in. Some of our light bulbs were burned out and the air conditioning in the living room was not cooling well(#13), along with a couple of other items. The front office staff responds immediately 24/7 to all issues. Great job.

PositivePerfect location. Very spacious two bedroom apartment

Negative

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 5

         

Cleanliness - 5

         

Equipment & facilities - 3

         

Value/money - 4

         
 

by Shirley - RESIDENCE RYBNA - RED HORSE - two-bedroom apartment

Stayed in Jun-19

 
Total4.8

Overall we were very satisfied with the facilities and the services. Excellent location, large rooms, little noise from outside or neighbouring units and well equipped kitchen. We would stay there again if we returned to Prague. It would have been helpful to have a little more instruction with respect to the heat pump, the telephone, and the intercom system. We did run out of toilet paper the last day of our visit and there were no additional rolls. .

Positive

Negative

 

Front office staff - 4

         

Location - 5

         

Rooms and services - 5

         

Cleanliness - 5

         

Equipment & facilities - 5

         

Value/money - 5

         
 

by Nicoll - RESIDENCE RYBNA - RED HORSE - two-bedroom apartment

Stayed in Jan-19

 
Total4.8

Excellent Location. Excellent Service. Location: These apartments could not be in a better location if you are staying in the "Old Town", in our view.. 3 minutes from Smetana Hall (Municipal House), 10-15 minute walk to Old Town Square and Old City Hall, 15 minute walk to Charles Bridge. "Billa" grocery store 5 minute walk and "mini market" immediately across the street. Located on quaint, narrow street. Staff: Unlike most of the customer service people you will encounter in the Czech Republic, the staff we dealt with were polite, friendly and helpful. We had a "problem" with the oven and washer during our stay. They happened to have a service person in the building when I called and they were at our door within 5 minutes of our call. Our problem with the appliances was solved immediately (oven needed to be "rebooted" and we just needed to be shown how to use the washer (instructions were for a different washer). They also accommodated our request to leave our bags in the apartment past our check out time while we waited for our train, without any additional cost. They offered to arrange for transfer from the train station to their office for check-in and then on to our apartment for a reasonable price (you check in at their offices, which are not at the apartment). The driver was waiting for us when we got off the train and eventually dropped us at the front door of our apartment building, after the check in was completed.. It made our arrival much more convenient for us. Their excellent customer service stood out during our 4 days in Prague. Apartment Condition: Our apartment was a two bedroom unit. It had two king beds and two more queen pull outs in the living area. The living area was one large great room that included a full kitchen with modern and "like new" appliances. The kitchen was not particularly well stocked, but it had all the basics and we did not want to do any cooking other than make breakfast each day, so it suited our purposes. The bathroom is expansive and well appointed and in "like new" condition. The european obsession with inexplicably small showers is in evidence here, which seems particularly odd in this case given the very large size of the bathroom overall, but I consider that trivial. It has a separate soaker tub and a heated towel rack, which given our early January visit, we enjoyed. Negatives: 1. There is no elevator in the building. We were on the 2nd floor (3rd floor for North Americans) and we walked up two flights of stairs. If that will be an issue for you, you may consider that a bigger drawback. For us, it was not. 2. The street can also be noisy at night, but the double-paned windows do a good job insulating the noise. There is air conditioning in each room (which we did not use as we were there in early January) so you will not need to have the windows open at night during the warmer months. 3. These may not be the best "value" in Prague as you can find cheaper accommodations in the area. But that is largely subjective. For us, this apartment's size, location, condition (everything is recently renovated and in "almost new" condition) made it worth the money for us. I am unlikely to come back to Prague. But if I do, I would definitely stay here again. My complements to the staff.

PositiveExcellent Location. Excellent Service.

Negative

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 5

         

Cleanliness - 5

         

Equipment & facilities - 5

         

Value/money - 4

         
 
 
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