Front office staff
4.8 of 5
Location
4.9 of 5
Rooms and services
4.8 of 5
Cleanliness
4.7 of 5
Equipment & facilities
4.6 of 5
Value/money
4.6 of 5
Overall(3281 reviews)
4.7 of 5
Overall (3281 reviews)
by Tyler - RESIDENCE KAROLINA - one-bedroom apartment
Stayed in May-11
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Olga - RESIDENCE KAROLINA - one-bedroom apartment
Stayed in May-11
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by George - RESIDENCE BREHOVA - one-bedroom apartment
Stayed in May-11
Could be better This apartment building was not our first choice and although we were told this was an upgrade as our orginal booking was not available, it certainly did not feel like an upgrade. The apartment felt really dated and the furniture was uncomfortable. It was not a patch on Rybna, Masna or Karolina apartments, where we have stayed on many previous visits. There were no instructions on how to swich on or control the heating. The instructions for the safe were for a diffent model and I could not get the safe to open up again and had to call the engineer. I would not choose to stay at this apartment again. However as noted above the other apartment blocks are terrific.
PositiveFor the first time good allround TV and not just German channels
NegativeWrong location for us and not as good a standard as others apartments we have stayed in
Front office staff - 5
Location - 2
Rooms and services - 3
Cleanliness - 4
Equipment & facilities - 2
Value/money - 3
by Paola - RESIDENCE KAROLINA - one-bedroom apartment
Stayed in May-11
second time, very nice Thanks for a great stay! There are several improvements you could make: - install a full-length mirror - include an extension cord with the reading lamp - the light bulb to the right of the stove was broken - the outlet to the right of the desk was broken - security regarding the housekeeper. she left the door wide open while cleaning, and did not leave the room properly locked (she only turned the lock once to the left, instead of twice) - the automatic lights in the hallways should stay on longer. at night when i returned i had to find my card key and unlock the door in complete darkness, which is difficult. My favorite parts of my stay were: - well equipped kitchen - the excellent customer service from the front desk - pickup/dropoff from airport is very convenient and reliable. drivers were on time and professional - the personalized service, having my groceries ready in the apartment when i arrived was very helpful. - daily housekeeping service. the housekeeper cleaned everything very ni
Positivegood location & service
Negativeapartment could use some maintenance
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 4
Equipment & facilities - 3
Value/money - 4
by Cormac - RESIDENCE KAROLINA - one-bedroom apartment
Stayed in May-11
Family trip to Prague I stayed in the Karolina apartment no 14 with my elderly parents recently and I couldn't have found a better place to stay. The beds were very comfortable, the sense of space and calm in the apartment was great and the kitchen equipment was fine. It is quiet and not on a busy street so traffic noise is negligible. The photos of No 14 do not do the apartment justice, it is much bigger than it looks. The location is the big positive, 3 minute walk to the National Theatre and 6 minutes to Charles Bridge and Old Town Square. Missing Salt and pepper shakers is the only negative thing I can think of, it's not even a real negative. Maybe some previous guests liberated them. Highly recommend the apartment.
PositiveNicer than the photos and close to everything
NegativeNo salt or pepper shakers
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 4
Value/money - 4
