Front office staff
4.8 of 5
Location
4.9 of 5
Rooms and services
4.8 of 5
Cleanliness
4.7 of 5
Equipment & facilities
4.6 of 5
Value/money
4.6 of 5
Overall(3281 reviews)
4.7 of 5
Overall (3281 reviews)
by Austin - RESIDENCE MASNA - one-bedroom apartment
Stayed in Jan-11
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Marilyn - RESIDENCE KAROLINA - two-bedroom apartment
Stayed in Dec-10
My daughter and I stayed there in mid December 2010. While the apartment was nice, there were no directions on how to use the washing machine, the oven and the microwave. Also, there were no microwave dishes and the cutlery lacked certain items, such as kitchen tongs. When we booked this apartment at no time were we ever told there would be a security deposit to be paid for the apartment on top of the rental. After paying the security deposit and being advised orally and in writing that this security deposit would be released the day after we left and that it was an imprint only, on checking with my Bank on arriving home, there had been a hold put on this "secuity deposit" and it was not released for at least 10 days. It would pay you to be totally upfront on your web site where you list "damsage deposit applies for group", you should also state "security deposit will be taken on arrival and may not be released for at least 10 days".
PositiveOverall, a good place to stay
NegativeNot enough information given upfront on web site
Front office staff - 4
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 3
Value/money - 4
by John - RESIDENCE KAROLINA - two-bedroom apartment
Stayed in Dec-10
Prague in December My family rented two 2-BR apartments for our visit to Prague in December. All five of us were very pleased with the comfort of the rooms, bathrooms, kitchens and living rooms. The entry to the building, the entry stairway and the atrium are all beautiful, and the room furnishings are all modern and well-kept. The kitchen outfitting was fine for our needs and the daily maid service was efficient, thorough and pleasant. A December trip is always risky for the weather, and we had to contend with substantial snow and ice, including on the sidewalk and paths leading to the apartment. Still we were so close to the sights of the Old Town that we enjoyed our stay very much. The main negative was that the elevator was out-of-order for most of our stay. We also found the telephone was unplugged and not working for the first day of our visit (but was brought back into service quickly by PCA staff.)
PositiveApartments were immaculate and well appointed
NegativeTelephone and elevator were out-of-order
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 3
Value/money - 5
by Peter - RESIDENCE KAROLINA - one-bedroom apartment
Stayed in Jan-11
Lovely One-week-trip between X-mas and New Years Eve Excellent starting point for trips all over the city, theatres and museums nearby, flat in very groomed condition (cleaning every day) but not really cosy.
PositiveNearly perfect location, nearby the old town and river, spacious rooms
Negativeunfortunately no view in apartment 12 because windows to the backyard, electrich all over the day
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 4
Value/money - 4
by Ekaterina - RESIDENCE MASNA - one-bedroom apartment
Stayed in Jan-11
A week in a New Year Prague Choosing a place to stay for the week with my two children in Prague for the New Year we would like to get a rather central location, but not in the middle of tourist's crowded streets, enough space for three people and privacy. Money was also not the least point. And when personnel at Prague City Apartment suggested apartment at Residence Masna we decided to make a choice. We were fully satisfied and enjoyed a lot of staying there. Staying there was like at a private apartment fully equipped with all necessary staff, and hotel services at the same time. I like the personnel work. And special thanks to Simona Polanska for her help and caring for our enjoyable staying in Prague. A very pleasant edition to all the services was a bottle of good Czech wine a personal New Year gift from the owner of the company.
Positivevery central locations, old but renovaited building, space in appartment, free Internet, good service
Negativeno
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 4
Equipment & facilities - 5
Value/money - 5