Front office staff
4.8 of 5
Location
4.9 of 5
Rooms and services
4.6 of 5
Cleanliness
4.6 of 5
Equipment & facilities
4.3 of 5
Value/money
4.5 of 5
Overall(226 reviews)
4.6 of 5
Overall (226 reviews)
by Helena - RESIDENCE KARLOVA - two-bedroom apartment
Stayed in Sep-14
Girls trio in romantisk Prague Good appartment but you should really fix the bed!
PositiveSpatious appartment,cosy,sentral location.
NegativeOne of the bedrooms had Windows facing the street With a lot of noiceduring the nightso it was difficult to sleep. The biggest problem was in the other, quiet bedroom. One side of the doublebed was askew, so during the night i was sliding down from the be
Front office staff - 4
Location - 5
Rooms and services - 5
Cleanliness - 4
Equipment & facilities - 2
Value/money - 4
by John - RESIDENCE KARLOVA - two-bedroom apartment
Stayed in Sep-14
Family of four's first visit to Prague Super quality individuals at every point in the process. Apartment was very nicely appointed and was super clean. We did have a few light bulbs that required replacing and this was handled the same day we contacted them. The location is perfect and the apartment is surprisingly quiet for all of the activity just outside the front door. Would certainly use this service again should we return to Praha.
PositiveOutstanding location and very quiet. Well appoionted rooms as well
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 4
Value/money - 5
by Kathy - RESIDENCE KARLOVA - two-bedroom apartment
Stayed in Sep-14
Thank you for a wonderful stay and prompt attention when we needed assistance. We were pleased with the apartment and it's location, but somewhat disappointed to find that there was only one toilet. The apartment had been advertised as two bedroom, two bathrooms. We would suggest making the advertisement more clear. I can only say good things and thank you to the people who provided for a wonderful stay, from the office, to the drivers, to the gentleman who came twice to help us (once to help us get into the apartment, and then to help when the electricity went out). Kristyna was welcoming to us when we arrived in the city, and we felt very comfortable. Given the opportunity to re-visit, we would want to stay in this apartment. Thank you.
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 4
Cleanliness - 5
Equipment & facilities - 4
Value/money - 5
by Neville - RESIDENCE KARLOVA - two-bedroom apartment
Stayed in Aug-14
Wonderful experience. Would recommend to anyone
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 4
Cleanliness - 5
Equipment & facilities - 4
Value/money - 5
by Rebecca - RESIDENCE KARLOVA - two-bedroom apartment
Stayed in Aug-14
Vacation for 4 in Prague We were pleased with office staff and timely responses to our questions and concerns. We didn't realize we booked with a third party so would go directly to Prague city apartments in future. (Our transportation provided by the booking company through trip advisor did not get us to the office for the keys before leaving us at the apartment.) Nice location to all the sights in Old town.
PositiveExcellent service when we had no hot water.
NegativeNoisy despite being on "quiet side street."
Front office staff - 5
Location - 4
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 4
Value/money - 4
