Front office staff
4.8 of 5
Location
4.9 of 5
Rooms and services
4.6 of 5
Cleanliness
4.6 of 5
Equipment & facilities
4.3 of 5
Value/money
4.5 of 5
Overall(227 reviews)
4.6 of 5
Overall (227 reviews)
by Di - RESIDENCE KARLOVA - two-bedroom apartment
Stayed in Sep-13
Great location, services good, we knew we could count on'front desk' would definitely recommend to friends.
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 4
Value/money - 5
by Farhan - RESIDENCE KARLOVA - two-bedroom apartment
Stayed in Sep-13
PCA provides the best customer service ever! The customer service provided by PCA is above and beyond. I have not experienced such amazing customer service anywhere in the world in any industry be it tourism, bank, travel agent, restaurant. The promptness of needing something fixed or promptness with emails were very quick. PCA always made sure their guests were never at an inconvenience. This review includes every staff member such as reception, maintenance staff, cleaner, etc. The apartments were also fantastic, well kept, great facilities, etc, etc. I really have nothing evern remotely negative to say.
PositiveBest customer service!!
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Kalena - RESIDENCE KARLOVA - two-bedroom apartment
Stayed in Aug-13
close to Old Town! We loved this apartment; it includes everything you need for a stay in Prague.
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Marc - RESIDENCE KARLOVA - two-bedroom apartment
Stayed in Aug-13
Great location, comfortable apt, let down by details. Broken toilet roll holder, windows missing handles, door malfunctioning. Really needed AC. Very noisy in mornings.
Positive
Negative
Front office staff - 4
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 4
Value/money - 4
by Dirk - RESIDENCE KARLOVA - two-bedroom apartment
Stayed in Aug-13
To recommend if you want to stay in the middle of everything!
PositivePerfect in the very center of Prague, spacious and clean
NegativeNoisy by night, expensive parking
Front office staff - 5
Location - 5
Rooms and services - 4
Cleanliness - 5
Equipment & facilities - 4
Value/money - 4
