Front office staff
4.8 of 5
Location
4.9 of 5
Rooms and services
4.6 of 5
Cleanliness
4.6 of 5
Equipment & facilities
4.3 of 5
Value/money
4.5 of 5
Overall(226 reviews)
4.6 of 5
Overall (226 reviews)
by Farhan - RESIDENCE KARLOVA - two-bedroom apartment
Stayed in Sep-13
PCA provides the best customer service ever! The customer service provided by PCA is above and beyond. I have not experienced such amazing customer service anywhere in the world in any industry be it tourism, bank, travel agent, restaurant. The promptness of needing something fixed or promptness with emails were very quick. PCA always made sure their guests were never at an inconvenience. This review includes every staff member such as reception, maintenance staff, cleaner, etc. The apartments were also fantastic, well kept, great facilities, etc, etc. I really have nothing evern remotely negative to say.
PositiveBest customer service!!
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Kalena - RESIDENCE KARLOVA - two-bedroom apartment
Stayed in Aug-13
close to Old Town! We loved this apartment; it includes everything you need for a stay in Prague.
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Marc - RESIDENCE KARLOVA - two-bedroom apartment
Stayed in Aug-13
Great location, comfortable apt, let down by details. Broken toilet roll holder, windows missing handles, door malfunctioning. Really needed AC. Very noisy in mornings.
Positive
Negative
Front office staff - 4
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 4
Value/money - 4
by Dirk - RESIDENCE KARLOVA - two-bedroom apartment
Stayed in Aug-13
To recommend if you want to stay in the middle of everything!
PositivePerfect in the very center of Prague, spacious and clean
NegativeNoisy by night, expensive parking
Front office staff - 5
Location - 5
Rooms and services - 4
Cleanliness - 5
Equipment & facilities - 4
Value/money - 4
by Dianne - RESIDENCE KARLOVA - two-bedroom apartment
Stayed in Aug-13
Best location to stay Had five nights in our 3rd floor apartment. It has lovely bathrooms and enough space for the four of us. Beds were very comfortable and slept well every night. The location is "spot" on close to everything you would want to see. Lots of restaurant near by. One of the best things for the four of us being on holidays was that our apartment was cleaned every day, We felt very secure in our accommodation with two security doors and locks on all doors and windows. Coming to Prague? Highly recommend the Karlova Apartmemts.
PositiveLovely and comfortable apartment, well equipped and close to everything
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 4
Value/money - 5
