Front office staff
4.8 of 5
Location
4.9 of 5
Rooms and services
4.7 of 5
Cleanliness
4.7 of 5
Equipment & facilities
4.5 of 5
Value/money
4.5 of 5
Overall(650 reviews)
4.7 of 5
Overall (650 reviews)
by Dora - RESIDENCE MASNA - studio apartment
Stayed in May-18
1st of May in Prague Writing the credit card number of your guests on a piece of paper is really unusual and not common especially from safety point of view. We travel a lot and this is the first time something like this was required. I was not feeling comfortable nor safe providing my credit card number on such way. Overall we had positive experience with you and visiting the Prague. Thank you.
PositiveClean. In the city center- great location. Quite. Nice apartment.
Negative Dark apartment, almost no daylight. Should have better lightning.
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 4
by Asaf - RESIDENCE MASNA - one-bedroom apartment
Stayed in Apr-18
our vacation at Prague the apartment is located in an excellent location at the center of the town. it is specious and well equipped. upon check-in the staff member met us at the apartment & gave us a great explanation about the residence and the city. the check-out didn't go well, we scheduled someone to come at 8 A.M as we had an 11 AM flight, after 20 minutes no one came i sent an email but no answer. after 40 minutes i finally called through my cellphone - a call that cost a lot, and only then i got answered in the office. fairly enough, after my call someone came quickly and provided us with a taxi to the airport and we were able to catch our flight on the last minute. either then that it was wonderful.
Positiveperfect location, very nice apartment, well equipped,
Negativethe staff forgot to come to the checkout and we almost missed our flight
Front office staff - 2
Location - 5
Rooms and services - 4
Cleanliness - 5
Equipment & facilities - 5
Value/money - 4
by John - RESIDENCE MASNA - one-bedroom apartment
Stayed in Apr-18
First visit Very attentive and helpful staff from booking through to check in. A large, clean, reasonably well equipped apartment in a good area to explore the city from. Some good restaurants and cafes nearby. The area is very noisy from midnight to 6.00am. Fine if you are heavy sleeper or a party animal. Otherwise not.
PositiveNice apartment
NegativeNoisy area
Front office staff - 0
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 3
Value/money - 5
by Tommaso - RESIDENCE MASNA - studio apartment
Stayed in Apr-18
Perfect location Congratulation for your staff and organization. We enjoied our stay.
PositiveLarge and comfortable apartment
NegativeLack of mop and bucket
Front office staff - 5
Location - 5
Rooms and services - 4
Cleanliness - 4
Equipment & facilities - 4
Value/money - 4
by Leah - RESIDENCE MASNA - studio apartment
Stayed in Apr-18
Masna Residence Prague -302 The professional staff at Prague City Apartments was extremely communicative from the start. They listened to my needs and found me a studio room and a round trip airport transport at a very good, inexpensive cost. I am a bit picky and typically stay in 4/5 star hotels and AirBNB's. This specific apartment -302, was not anywhere near that level of accommodation. I chose to stay at the Masna Residence because a friend recommended the exact building and I just followed their suggestion. The bed and the linens were clean, new and comfortable. The bathroom was spacious and well lit and included a clothing washer. The water was always hot. The kitchen and closets were generous. But the lobby, elevator, lack of a reception desk, the apartment's furniture, drapery and lighting were not new and could be described as bleak. But for the low price, PCA offered me I am not complaining. For anyone on a budget it is a wonderful place to stay. It is in the center of town. I felt safe in the building, the locks functioned
PositiveVery quiet, spacious and comfortable
Negative
Front office staff - 5
Location - 5
Rooms and services - 4
Cleanliness - 3
Equipment & facilities - 3
Value/money - 4