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Front office staff

4.8 of 5

         
 
 

Location

4.9 of 5

         
 
 

Rooms and services

4.7 of 5

         
 
 

Cleanliness

4.7 of 5

         
 
 

Equipment & facilities

4.4 of 5

         
 
 

Value/money

4.5 of 5

         
 
 

Overall(618  reviews)

4.7 of 5

         
 
 

Overall (618 reviews)

 

by Carol - RESIDENCE MASNA - studio apartment

Stayed in Nov-16

 
Total4.2

The reception staff that we have been dealing with, i.e. Jane, Kate and those we e-met were all very helpful, responsive and professional. We congratulate you having such a marvellous team, it truly was a joy to stay at the Masna Residence. We have no hesitatation to recommend the place for visitors to stay in Prague.

Positive

Negative

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 4

         

Cleanliness - 3

         

Equipment & facilities - 4

         

Value/money - 4

         
 

by Ross - RESIDENCE MASNA - studio apartment

Stayed in Oct-16

 
Total5

Meeting our student daughter in Prague Great to be able to use the lift when transporting suitcases on arrival and departure. This is a fabulous apartment because it is beautifully presented and equipped, it is light and sunny and really warm. There were no noise issues. It was fantastic to have a washing machine/dryer rather than having to use a laundromat. The apartment was close to all the tourist amenities and transport as well as 2 supermarkets. It was 3 minutes walk to the beautiful Jewish Quarter and the large square with the Astronomical Clock. We will be recommending this apartment to all our friends as we loved our stay here.

PositivePerfect location for sightseeing, supermarkets, great restaurants. This apartment was quiet, beautifully decorated and equipped with a comfortable bed. We will be recommending this apartment to our friends.

Negativenothing

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 5

         

Cleanliness - 5

         

Equipment & facilities - 5

         

Value/money - 5

         
 

by Nancy - RESIDENCE MASNA - one-bedroom apartment

Stayed in Oct-16

 
Total4.8

Excellent Service I was blown away by the incredible service of Prague City Apartments. Anything I needed and at any time, they would have someone available to help me. Furthermore, the cleaning service was fantastic. They kept my place clean everyday and provided fresh towels. There are honestly so many things I could say about how happy I am that I stayed with Prague City Apartments, but ultimately the easy access of the staff (I was able to contact them at anytime with their online chat -- which actually works and allows you to communicate with a person and not a computer) was the main reason why I would stay with Prague City apartments again. Thanks so much guys! x

Positive

Negative

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 5

         

Cleanliness - 5

         

Equipment & facilities - 5

         

Value/money - 4

         
 

by Olga - RESIDENCE MASNA - one-bedroom apartment

Stayed in Oct-16

 
Total4.3

Romantic stay in Prague It was really perfect stay, however quite short. The flat is located in the heart of Prague, but fortunately it is hidden from noisy streets, so this is the most positive point. The weak point is related just to the manager who proceeded our request, he didn't know the conditions of the stay and deposit refund, was inattentive and it seemed that he didn't know the city, so he guided us to our apartment long and strange way, it was difficult as me and my boyfriend were carrying our luggages and also pausing to wait the manager to buy his cigarettes, really not professional behavior. The flat in fact was just behind the old town square, but we lost much time to follow the guy. Nevertheless, overall impression is excellent!

PositiveGreat location, fully equipped flat, extremely clean

Negative

 

Front office staff - 3

         

Location - 5

         

Rooms and services - 4

         

Cleanliness - 5

         

Equipment & facilities - 5

         

Value/money - 4

         
 

by Maria Luisa - RESIDENCE MASNA - one-bedroom apartment

Stayed in Oct-16

 
Total5

The only negativa thing was that the appartment was toó warm and we didnt know how to cool it down

Positive

Negative

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 5

         

Cleanliness - 5

         

Equipment & facilities - 5

         

Value/money - 5

         
 
 
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