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Front office staff

4.8 of 5

         
 
 

Location

4.9 of 5

         
 
 

Rooms and services

4.7 of 5

         
 
 

Cleanliness

4.7 of 5

         
 
 

Equipment & facilities

4.4 of 5

         
 
 

Value/money

4.5 of 5

         
 
 

Overall(618  reviews)

4.7 of 5

         
 
 

Overall (618 reviews)

 

by Toni - RESIDENCE MASNA - one-bedroom apartment

Stayed in Apr-17

 
Total5

Spacious apartment in great location! Loved this apartment and company. They were very easy to work with. Included shuttle service from airport was really nice. I would recommend this apartment and company to friends and family.

PositiveVery large apartment, centrally located, close to restaurants

NegativeStreet a little noisy from bar downstairs

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 5

         

Cleanliness - 5

         

Equipment & facilities - 5

         

Value/money - 5

         
 

by Mary - RESIDENCE MASNA - studio apartment

Stayed in Apr-17

 
Total4.8

heating too hot at night. Show recess old...everything else perfect

PositiveGreat flat in everything,location,size,friendliness

Negative

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 5

         

Cleanliness - 4

         

Equipment & facilities - 5

         

Value/money - 5

         
 

by David - RESIDENCE MASNA - studio apartment

Stayed in Apr-17

 
Total5

Trip to Prague If we come back to Prague we would like to stay in Residence Masna

PositiveGreat location; Service excellent, studio apt was perfect

NegativeNone

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 5

         

Cleanliness - 5

         

Equipment & facilities - 5

         

Value/money - 5

         
 

by Eric - RESIDENCE MASNA - one-bedroom apartment

Stayed in Apr-17

 
Total4.3

nice & comfortable couldn't think of a better place to stay in Prague. we spent a week in appartement 304 and liked everything. someone came over in the middle of the night to get the heating/hot water system working again within 15 minutes of the complaint. Also a second time when the system failed again, support was sent instantly. If it weren't for this problem, we would rate this apartment A+++. .

Positivewell equipped, good beds, well maintained facility, perfect location and very helpfull and friendly staff

Negativeheating/hot water system failure recurred repeatedly despite repair twice. the system lost pressure all the time; nothing to clean or dry dishes with manually, only dishwasher

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 5

         

Cleanliness - 3

         

Equipment & facilities - 4

         

Value/money - 4

         
 

by Vladimir - RESIDENCE MASNA - studio apartment

Stayed in Feb-17

 
Total4.8

Cozy place in a perfect location Good value for the money

PositiveLocation, value , 24 hours help desk

NegativeInternet worked half the time , shower water temperature jumped from hot to cold sometimes

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 4

         

Cleanliness - 5

         

Equipment & facilities - 5

         

Value/money - 5

         
 
 
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