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Front office staff

4.8 of 5

         
 
 

Location

4.9 of 5

         
 
 

Rooms and services

4.7 of 5

         
 
 

Cleanliness

4.7 of 5

         
 
 

Equipment & facilities

4.5 of 5

         
 
 

Value/money

4.5 of 5

         
 
 

Overall(700  reviews)

4.7 of 5

         
 
 

Overall (700 reviews)

 

by Mitchell - RESIDENCE MASNA - one-bedroom apartment

Stayed in Oct-19

 
Total4.8

Wonderful vacation holiday The apartment is located in old town just a minutes walk to the old clock. The bed was more comfortable then the one at home. The service was exceptional with excellent communication and attentiveness. Oddly enough the two things I wish we would have experienced were right outside the front door: The Beer Spa and the Agave restaurant. We will return and not hesitate to stay again.

PositiveGreat location, easy access, quiet and comfortable

NegativeWe wish we had several more days to enjoy the apartment and Prague

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 5

         

Cleanliness - 5

         

Equipment & facilities - 5

         

Value/money - 4

         
 

by Paolo - RESIDENCE MASNA - one-bedroom apartment

Stayed in Oct-19

 
Total3.8

Family trip to Prague The apartment is central located, few steps away from the main square. The staff is young and friendly and always proactive. We are unfortunately not satisfied regarding the transfer service arranged through you: - transfer in : dirty van with strong smell - transfer out: the driver left us far away from the entrance pf the terminal due to the fact that according to him in order to approach the area we will need to pay an extra cost for the parking. In doing so, he left us without any further explanation in the cold weater of the early morning and we had to walk to the terminal. Not so professional.. We have been a bit upset due to the fact that other Italian friends have taken a similar service provided from a private company and they paid even less and have a driver more guest oriented .

PositiveLocation, young and friendly staff

NegativeNot so clean (spiderwebs on the walls, mouldy above the shower)

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 4

         

Cleanliness - 2

         

Equipment & facilities - 4

         

Value/money - 3

         
 

by Denis - RESIDENCE MASNA - studio apartment

Stayed in Oct-19

 
Total4.3

the appartment is for me too dark and the house is noisy all the night (discotheque near the house)

Positive

Negative

 

Front office staff - 5

         

Location - 4

         

Rooms and services - 5

         

Cleanliness - 4

         

Equipment & facilities - 4

         

Value/money - 4

         
 

by Ronald - RESIDENCE MASNA - one-bedroom apartment

Stayed in Sep-19

 
Total5

Anniversary treat You couldn't get better in my opinion. Beats hotel accommodation hands down and was central to old town. From taxi transfer from the station, to booking, and on to the apartment was perfect. The apartment was so, so quiet. Peaceful few days spent in Prague with everything literally on your doorstep.

PositiveOld Town location - perfect

Negative

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 5

         

Cleanliness - 5

         

Equipment & facilities - 5

         

Value/money - 5

         
 

by Vigen - RESIDENCE MASNA - studio apartment

Stayed in Sep-19

 
Total4.2

Indeed a good apartment In particular, I would like to highlight the very professional and kind service of Lucie with whom I was in contact during the reservation of the apartment and the stay in Prague. A very big thank you to Lucie.

PositiveLocalisation and office staff

NegativeThe price can be a little reduced ...

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 4

         

Cleanliness - 4

         

Equipment & facilities - 4

         

Value/money - 3

         
 
 
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