Front office staff
4.8 of 5
Location
4.9 of 5
Rooms and services
4.8 of 5
Cleanliness
4.7 of 5
Equipment & facilities
4.6 of 5
Value/money
4.6 of 5
Overall(3281 reviews)
4.7 of 5
Overall (3281 reviews)
by Anna Marie - RESIDENCE KARLOVA - two-bedroom apartment
Stayed in Jul-15
Holiday in Prague We enjoyed our stay in Karlova residence very much. The location right in the heart of the old town is fantastic. Spacious appartment. We had booked another appartment, but had to be transferred to this appartment, we only payed for the one we had booked even it was cheaper. The man at the front desk was very helpfull, he took us to the parkinghouse and to the appartment, and told us all we needed to know. There were a few things we did not like. We missed aircondition, and it was not allowed to open windows, so it was very hot in the appartment. We had two showers, one was very small, and the doors did not close properly so water came om the floor, the otter had a drain which did not function properly. But all together we enjoyed our stay in Prague very much.
PositiveLovely location
NegativeTemperaturregulation not possible
Front office staff - 5
Location - 5
Rooms and services - 4
Cleanliness - 5
Equipment & facilities - 3
Value/money - 4
by Marnie - RESIDENCE MASNA - one-bedroom apartment
Stayed in Jul-15
Prague is absolutely beautiful and the Czech people were so very kind. The staff for the apartments were prompt, courteous and helpful. It was some of the best customer service I have ever experienced. Our apartment was spacious, clean and well appointed. It was also in a great location. Very close to everything, but quiet at night. Loved it. And LOVED Praha!
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 4
Value/money - 5
by rivka - RESIDENCE MASNA - studio apartment
Stayed in Jul-15
It was great! Perfect location and very good service.
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 3
by Elien - RESIDENCE MASNA - one-bedroom apartment
Stayed in Jul-15
lovely prague We had a pleasant stay at Prague and hope to visit it again sometime. The apartment was really nice. The staff was really kind and were ready to answer your questions anytime. It was noisy at night but when you are tired enough you can sleep through it
Positiveperfect location in the centre of the city, very nice apartment and kind people at the reception.
Negativeit was noisy in the night and our cleaning lady forgot to give us large towels the last 3 days of our stay.
Front office staff - 5
Location - 4
Rooms and services - 5
Cleanliness - 4
Equipment & facilities - 5
Value/money - 5
by Andrey - RESIDENCE MASNA - one-bedroom apartment
Stayed in Jul-15
Totally recommended.
PositiveSuperb location and great living in the historical centre of Prague
NegativeGets a bit noisy on Friday and Saturday nights due to proximity of night club
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 4
Value/money - 4
