Front office staff
4.8 of 5
Location
4.9 of 5
Rooms and services
4.8 of 5
Cleanliness
4.7 of 5
Equipment & facilities
4.6 of 5
Value/money
4.6 of 5
Overall(3281 reviews)
4.7 of 5
Overall (3281 reviews)
by Adriana - ART RESIDENCE KROCINOVA - two-bedroom apartment
Stayed in Jul-15
Valet do Prahy We had a great time in the apartment. Everything was perfect. The reception staff were very kind, smiley and helpfull. Apartment was spacious with necessary appliances. Big plus was an elevator in the building and 2 restaurants for breakfast in walking distance. We would give 5 for cleanliness if there wasn't a small of the pee in the bathroom. However the reception acted very quickly and resolved the problem. I hope when we come next time it would be resolved. Thank you very much again to make our stay comfortable and nice.
PositiveGreat location, reception and spacious
NegativeSmell in one of the bathrooms
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 3
Equipment & facilities - 4
Value/money - 4
by Cindy and Guy - ART RESIDENCE KROCINOVA - two-bedroom apartment
Stayed in Jul-15
Spacious, well appointed, quiet, great customer service. Office staff even mailed a key back to our previous hotel for us! Highly recommended!
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Raghav - RESIDENCE BREHOVA - two-bedroom apartment
Stayed in Jul-15
Beautiful Apartment at the perfect location Overall a great place to stay at in Prague. 2 mins from the Old Town Square and all major attractions are close by. Very big and spacious apartment giving us a good European experience
PositiveProvided fans on request. Was really kind of them
NegativeA bit of a problem with Mosquitos. Also, cleaning staff entered apartment after Do Not Disturb was put on the front door
Front office staff - 4
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Pernille Hvid - RESIDENCE MASNA - studio apartment
Stayed in Jul-15
Lovely studio apartment right in the heart of the city - very well equipped - however - it would have been lovely with some Air-conditioning.
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 4
Cleanliness - 3
Equipment & facilities - 4
Value/money - 4
by Michele - RESIDENCE KAROLINA - one-bedroom apartment
Stayed in Jul-15
Beautiful Prague The apartment was an excellent standard. All amenities were of top standard. There is only a couple of things. The staff were very helpful but a little short on knowledge. We had booked an apartment well in advance and two days before our arrival we were told we could not have the apartment we had booked because a customer wanted to stay longer. We were offered another apartment that was smaller for the same price and a floor higher with no lift and to compensate a free trip from the train station which had previously been offered. When I went back and said this was not acceptable the staff member did look for another apartment which was good. The staff were very helpful in resolving this problem however I am a little disappointed that we were given such short notice of the change.
PositiveApartment was amazing and centrally located. Walking distance to everything.
NegativeStaff were good but a little short on knowledge
Front office staff - 4
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 4
