Front office staff
4.8 of 5
Location
4.9 of 5
Rooms and services
4.8 of 5
Cleanliness
4.7 of 5
Equipment & facilities
4.6 of 5
Value/money
4.6 of 5
Overall(3281 reviews)
4.7 of 5
Overall (3281 reviews)
by Piero - RESIDENCE KARLOVA - two-bedroom apartment
Stayed in Jun-13
Stag party :) The staff from the booking day to the check in and check out were very nice and polite!We had a lovely time and the apartment was fantastic.Thanks for everything!!
PositiveAmazing Location
NegativeNone
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Jeanne - RESIDENCE BREHOVA - two-bedroom apartment
Stayed in Jun-13
5 stars! We were very comfortable staying at the Brehova residence. It was within walking distance of many places to eat, shop & see. The staff was very helpful before we arrived and made excellent recommendations for places to eat. We would definitely recommend it and stay there again.
PositiveBeautiful & large apartment.
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Kent - RESIDENCE SALVATOR - two-bedroom apartment
Stayed in Jun-13
The only difficulty we had was with the WIFI. It was not reliable. The location of the apartment was wonderful, so close to the Old Town Square! We really appreciated the taxi service-both to pick us up at the airport and also to pick us up at the apartment and return us to the airport. The drivers were exactly on time. This service that you offered is excellent for people who do not speak the language and don't know how to use a telephone. Daniela, at the office, helped us so willingly when we arrived there!
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Yves - RESIDENCE KARLOVA - two-bedroom apartment
Stayed in Jun-13
Will recommend to a friend or familly
Positive
Negative
Front office staff - 3
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Amanda - RESIDENCE KAROLINA - one-bedroom apartment
Stayed in May-13
First Time in Prague Our hotel experience started before we even arrived with an email for a complimentary pick-up from where we arrived. We had a late train arriving to Prague so we were worried about how to find our way but it was very generous of them to arrange a driver to come bring us to the reception.The room we booked was very spacious - almost too spacious for two people. The bed was large and comfortable, we had a full bathroom and a half bathroom. The kitchen was fully supplied with utensils. Our service put us off a bit because we were told that we would have our coffee and teas topped up every morning. The first time we asked (when they didn't provide us with more), they politely gave us more. After that, they were rather stingy and rude when we asked them again. Most hotels usually provide that service for free and with better attitude so we were not impressed. The cleaniless was lacking; when we arrived, the half bathroom smelled strongly of smoke. We complained to the front desk and they eventually had som
PositiveVery large flat and well equipped, great for value, privacy
NegativeRoom service was less than average, front desk was rude at times
Front office staff - 4
Location - 4
Rooms and services - 2
Cleanliness - 2
Equipment & facilities - 3
Value/money - 4
