Front office staff
4.8 of 5
Location
4.9 of 5
Rooms and services
4.8 of 5
Cleanliness
4.7 of 5
Equipment & facilities
4.6 of 5
Value/money
4.6 of 5
Overall(3281 reviews)
4.7 of 5
Overall (3281 reviews)
by Susan - RESIDENCE KAROLINA - one-bedroom apartment
Stayed in May-13
Wonderful apartment, fully equipped with all a traveler would want. Great location, a short walk to all of Prague's central sights, but not in the midst of the tourist area, so nice and quiet at night. Having the office next door is a real convenience, and the staff was extremely friendly and helpful -- it was nice to know they were right there and available 24/7. We really loved our stay in Prague, and would not hesitate to recommend the Residence Karolina apartments to anyone we know traveling to Prague. Thanks for a wonderful stay!
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Andrew - RESIDENCE KAROLINA - one-bedroom apartment
Stayed in May-13
Prague holiday A delightful apartment, everything we could wish for. The staff were extremely helpful in letting me in when my wife had gone in earlier, and providing an electrical adaptor. The cleaning was excellent and the change of towels and everyhting most efficient. If all apartments were so good, hotels would disappear!
Positivevery comfortable apartment, excellent service
Negativenothing negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Suzie - RESIDENCE KAROLINA - one-bedroom apartment
Stayed in May-13
Exellent stay in Prague My husband and I really enjoyed our stay at Residence Karolina. The location is perfect, the apartment was great and you can't beat the price. When we arrived, we could not check in the apartment I originally booked as the people staying there had to change their flight and were staying one extra night. It was no big deal for us and were offered apartment 41. The apartment was very nice but I did notice a few not so clean spots (sink was dirty and dust a little bit everywhere in the apartment. The next day we moved to apartment 53 which was on the top floor. The apartment was perfect except for the thin wall separating apartment 53 and 54. We could hear everything next door but fortunately they were not going to bed too late so it was quiet at night. I will definitely book an apartment at Residence Karolina next time we visit Prague (not too long I hope).
PositiveAmazing service and great apartment
Negativewall too thin
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 4
Equipment & facilities - 3
Value/money - 5
by Brenda - RESIDENCE BREHOVA - one-bedroom apartment
Stayed in May-13
Our trip to Prague Excellent customer service from Rached prior to our arrival. ...he should be commended. He was quick to answer every question and even helped us book a private car and driver.
Positivegreat location, great service
Negativeneed proper instruction for safe and washing machine
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 4
Value/money - 5
by Janice Marie - RESIDENCE KAROLINA - two-bedroom apartment
Stayed in May-13
This is the first time we rented from you and we were very pleased. The staff was always very helpful. They went above and beyond finding the answers to our questions. The location was perfect. It was close to everything but far enough from all the tourists. We will definitely stay with you again. Jana P
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 4
