Front office staff
4.8 of 5
Location
4.9 of 5
Rooms and services
4.8 of 5
Cleanliness
4.7 of 5
Equipment & facilities
4.6 of 5
Value/money
4.6 of 5
Overall(3281 reviews)
4.7 of 5
Overall (3281 reviews)
by Nicola - RESIDENCE MASNA - studio apartment
Stayed in Sep-11
Lots of positives- location, value, Internet, check in/out process, etc. Negatives- bin was overflowing when we arrived, no soap provided in bathroom, tricky door and no instructions - luckily there was another resident passing by who came to our aid! Overall a great stay though.
Positive
Negative
Front office staff - 4
Location - 5
Rooms and services - 5
Cleanliness - 4
Equipment & facilities - 4
Value/money - 5
by Leila - RESIDENCE KARLOVA - two-bedroom apartment
Stayed in Sep-11
Perfect location to old town but finding out where to get the keys when checking in was a hassle as we did not know we had to go to another area to check in & pick up keys.
Positive
Negative
Front office staff - 4
Location - 5
Rooms and services - 4
Cleanliness - 4
Equipment & facilities - 4
Value/money - 3
by Garry - RESIDENCE MASNA - one-bedroom apartment
Stayed in Sep-11
Good Location and Apartment I very much like the place, and would highly recommend you to others. by way of improvement I suggest the items below, but this does not detract from my being very positive on your apartment: 1. consider a keycard without the room and address on it. if lost, someone would know where to go to steal 2. put a smaller coffee maker with a permanent filter 3. put a salt and pepper shaker in the apartment 4. on 3 occasions cleaning staff did not lock the door 5. empty garbage every day 6. put a hand railing on the entrance stairway 7. get rid of satellite tv, or provide a better guide of channels 8. half wall near kitchen table, makes eating area dark and seem claustrophobic 9. try to keep outside near front door cleaner (vomit, dog feces, garbage...) 10. windows needs mechanism to hold them in place. every time there was wind I had to close them, since wind moved them back and forth violently. You should have screen on windows, i kept getting small flies coming in.
Positivenice apartment, well set up, great location
Negativeonly small items needs to be addressed
Front office staff - 4
Location - 5
Rooms and services - 4
Cleanliness - 5
Equipment & facilities - 4
Value/money - 4
by Dejan - RESIDENCE BREHOVA - three-bedroom apartment
Stayed in Sep-11
excellent all around just perfect
Positiveexcellent all around
Negativenothing
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Brandon M - RESIDENCE KAROLINA - one-bedroom apartment
Stayed in Sep-11
Business trip Thanks a lot.! You made our stay in Prague enjoyable and comfortable! I'm sure we'll use your services again! Angela
Positivegreat location, spacious enough for a couple
Negative
Front office staff - 4
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 4