Front office staff
4.8 of 5
Location
4.9 of 5
Rooms and services
4.8 of 5
Cleanliness
4.7 of 5
Equipment & facilities
4.6 of 5
Value/money
4.6 of 5
Overall(3281 reviews)
4.7 of 5
Overall (3281 reviews)
by Robert - RESIDENCE MASNA - studio apartment
Stayed in Sep-11
Home from home This was my second stay in Residence Masna. The location is great for me, very central but not on a noisy street. Even though I was only staying a few days, I like to stay in an apartment so I can come and go as I please, make breakfast when I want, stay "home" when I want, with space to stretch out on the sofa.
PositiveVery central location, well equipped, large and clean flat
NegativeShowing some signs of wear - could do with repainting
Front office staff - 5
Location - 5
Rooms and services - 4
Cleanliness - 5
Equipment & facilities - 4
Value/money - 4
by Raymond - RESIDENCE MASNA - one-bedroom apartment
Stayed in Sep-11
The Perfect Apartment, The Perfect Location. I love this place, the location and the staff that supports it. I felt as if I were home and worry free. Yet, I was 4500 miles away on a great WORRY-FREE vacation thanks to them.
PositiveYou will wnat for nothing, If there is, the staff will help you in perfect English. They have a hot line to the office. They are there 24/7. They can handle anything. THEY ARE PROACTIVE. They arrange functions for you so you can go on with your vaca
NegativeLiked to have had more English channels, movies and especially Fox News. Likes to have had a tub, not just a shower.
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Boris - RESIDENCE MASNA - one-bedroom apartment
Stayed in Sep-11
Our stay ar Masna Great supportive customer service, very nice apartment clean and big, excellent location. On a negative side we had a few problems: - One morning hot water stopped running. It was very uncomfortable (my wife could not even wash shampoo). - The light did not turn on at the entrance to the building at night and there was no light at our floor for a few nights. I believe it is not just inconvenient but dangerous. - It was nosy at night from a nearby night club, as the windows in the lliving room (app 204) faced a street.
PositiveGreat location, large rooms, very good service
NegativeNosy at night, hot water problem (once), light on the floor and at the entrance to the building did not tirn on for a few nights, office is quite far away from the apartment
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 4
by Rod - RESIDENCE KAROLINA - one-bedroom apartment
Stayed in Sep-11
Great apartment. Fantastic location Really enjoyed our stay in Prague and Karolina
PositiveLovely spacious fully equipped apartment. Excellent staff
NegativeWould have been good to have some basic store cupboard stock (Oil, sugar salt and pepper.etc)
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Jim - RESIDENCE BREHOVA - one-bedroom apartment
Stayed in Sep-11
Good location, spacious and comfortable. Staff are very helpful. Only a short walk to underground. Situated in an interesting area. Apartment is quite warm but there are two airconditioners. Unfortunately these are a little bit noisey when running. Any issues we raised with management were quickly addressed and the service was excellent.
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 4
Equipment & facilities - 5
Value/money - 5
