Front office staff
4.8 of 5
Location
4.9 of 5
Rooms and services
4.8 of 5
Cleanliness
4.7 of 5
Equipment & facilities
4.6 of 5
Value/money
4.6 of 5
Overall(3281 reviews)
4.7 of 5
Overall (3281 reviews)
by Milko - RESIDENCE KAROLINA - two-bedroom apartment
Stayed in Jun-11
Prague visit with friends
PositiveLocation, size and appearance apartment, prize/quality
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Andrew - RESIDENCE KAROLINA - one-bedroom apartment
Stayed in Jun-11
First Trip to Prague I would highly recommend this to all my friends and colleagues. The staff were excellent in dealing with any small issues and we only have good things to say.
PositiveOutstanding value for money
NegativeNone
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 4
Value/money - 5
by Scott - RESIDENCE BREHOVA - two-bedroom apartment
Stayed in Jun-11
We were expectedly informed upon our arrival at the office to pick up our details of our apartment that our place was not available but that there was another place in a different area of the city for us. The front desk staff asked if we received any notification which we had not. I had emailed back and forth with our agent numerous times and checked my email as of 5 hours before and received no notification. Even to this date, I have not received the notification. Considering that we paid a deposit of 20%, I consider this very unprofessional and unethical as this deposit is suppose to protect the business for supposedly reserving our agreed upon place, but also for me as the customer to have security and comfort in the fact that there is a plan and expectation. Once we arrive at our destination, what are our choses for recourse? We wasted about an hour or two which we should not have with discussing with the front desk staff what our options were. We first went over to the "new" apartment to
Positive
Negative
Front office staff - 4
Location - 4
Rooms and services - 4
Cleanliness - 4
Equipment & facilities - 4
Value/money - 4
by Agatha - RESIDENCE MASNA - studio apartment
Stayed in Jun-11
Prague is beautiful It is perfect!! We love the apt. But if there have seasonings in the kitchen would be more helpful.
Positiveeverything is perfect!! Especially the staffs, help us to arrange all the shows tickets without service charge
Negative
Front office staff - 5
Location - 4
Rooms and services - 4
Cleanliness - 4
Equipment & facilities - 4
Value/money - 4
by Andy - RESIDENCE KAROLINA - two-bedroom apartment
Stayed in Jun-11
A midweek break with friends Lovely apartment in a very good location in prague. It had everything you could want includint the kitchen sink and washing machine. In fact you could live in it quite easily. It's just off the main shopping street in prague but only 10 minutes walk away from the historical centre. The WiFi access was very patchy and we could not work out how to use the safe as the instructions provided did not match the model. Apart from these minor niiggles it was very good and I would use them again.
PositiveGreat location, nice apartment
NegativeA couple of minor technical issues.
Front office staff - 5
Location - 5
Rooms and services - 4
Cleanliness - 5
Equipment & facilities - 5
Value/money - 4
