Front office staff
4.8 of 5
Location
4.9 of 5
Rooms and services
4.7 of 5
Cleanliness
4.7 of 5
Equipment & facilities
4.5 of 5
Value/money
4.5 of 5
Overall(650 reviews)
4.7 of 5
Overall (650 reviews)
by Brice - RESIDENCE MASNA - one-bedroom apartment
Stayed in May-18
Awesome weekend Great location and a lovely city
PositivePerfect location and great experience
NegativeHost was slow and late to welcome me at the apartment
Front office staff - 4
Location - 5
Rooms and services - 3
Cleanliness - 4
Equipment & facilities - 4
Value/money - 3
by Michael J. - RESIDENCE MASNA - one-bedroom apartment
Stayed in May-18
Great staff Staff is exrtraordinarily responsible. A minor problem with the washing machine. One phone call and staff technician repaired the machine in an hour on a weekend.
PositiveStaff stays in contact incredibly quickly.
NegativeNone
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Chun-Hsuan - RESIDENCE MASNA - studio apartment
Stayed in May-18
Good location, nice people. Good location. And really helpful people.
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 4
by Meruyert - RESIDENCE MASNA - studio apartment
Stayed in Apr-18
Felt like Home in Prague We were living in studio apartments for 5 days, and this place was just amazing! First of all, before we arrived there were some questions I needed to figure out, and any time I wrote emails I got responses right away, which is really great, as we solved all my issues very fast. Secondly, when we arrived we were eligible for free pickup from the airport, and this was so great, as the driver was nice and talkative, entertaining us the whole trip till the apartments. The system of security for apartments was pretty good, as you can enter the building only if you have a card, which is a key, so it is only other guests or staff who can be in the building. The apartment itself was very clean and warm, with all the necessities, such as soap/shampoo/hair dryer/ paper towels/ towels of different size/washing machine. We had a comfortable kitchen with nice stuff like tea, coffee milk, and everything you may need to cook, like pan/cattle/dishes/glasses/fridge/oven/etc. It takes only 5 minutes to reach the old city cent
Positivenice apartments, perfect location, great service
Negativenothing negative to describe, all was amazing
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Anca - RESIDENCE MASNA - one-bedroom apartment
Stayed in May-18
Our 50 years of marriage anniversary Residence Masna was one of the most appreciated presents for our 50 years of marriage anniversary. We were happy with the beautiful apartment, the most attentive and nice staff - Filip, Martin - and of course, all this in the heart of this amazing city, Prague.
Positiveperfect by all means, apartment and staff
Negativenone
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
