Front office staff
4.8 of 5
Location
4.9 of 5
Rooms and services
4.7 of 5
Cleanliness
4.7 of 5
Equipment & facilities
4.6 of 5
Value/money
4.6 of 5
Overall(332 reviews)
4.7 of 5
Overall (332 reviews)
by Suk-Joong - RESIDENCE RYBNA - RED HORSE - one-bedroom apartment
Stayed in Jun-19
Very home like stay I enjoyed staying at the Residence Rybyna, apt 11, on the first floor which has a great view of the streets. The facilities were great and the location superb. If I visit Prague again in the near future I will stay there again without hesitation.
Positivegreat ocation, facilities, friednly staff
NegativeNo much.
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Mikhail - RESIDENCE RYBNA - RED HORSE - one-bedroom apartment
Stayed in May-19
In the heart of Old Town An excellent option to stay, close to everything, apartment is well stocked with everything you need.
Positivecentral to everything, nice and clean.
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Dmitrii - RESIDENCE RYBNA - RED HORSE - one-bedroom apartment
Stayed in Jan-19
New Year holidays there was not enough oven
Positive
Negative
Front office staff - 4
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 4
Value/money - 5
by Nicoll - RESIDENCE RYBNA - RED HORSE - two-bedroom apartment
Stayed in Jan-19
Excellent Location. Excellent Service. Location: These apartments could not be in a better location if you are staying in the "Old Town", in our view.. 3 minutes from Smetana Hall (Municipal House), 10-15 minute walk to Old Town Square and Old City Hall, 15 minute walk to Charles Bridge. "Billa" grocery store 5 minute walk and "mini market" immediately across the street. Located on quaint, narrow street. Staff: Unlike most of the customer service people you will encounter in the Czech Republic, the staff we dealt with were polite, friendly and helpful. We had a "problem" with the oven and washer during our stay. They happened to have a service person in the building when I called and they were at our door within 5 minutes of our call. Our problem with the appliances was solved immediately (oven needed to be "rebooted" and we just needed to be shown how to use the washer (instructions were for a different washer). They also accommodated our request to leave our bags in the apartment past our check out time while we waited for our train,
PositiveExcellent Location. Excellent Service.
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 4
by Sue - RESIDENCE RYBNA - RED HORSE - three-bedroom apartment
Stayed in Dec-18
Family trip We were a family group of three teens and four adults. Apartment 31 at Rybna 4 was spacious enough to accommodate all of us comfortably. We arrived to find a Christmas tree and presents - a lovely touch. A couple of light globes didn't work when we arrived but were attended to within an hour. We asked for a coffee maker and we got one within a day. Central location and surprisingly quiet. Bright and clean and warm. Will definitely recommend to friends and family. Prague City Apartments also arranged transfers for us which was very useful. Overall a terrific experience.
PositiveFriendly, efficient and helpful staff.
NegativeNothing negative.
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
