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Front office staff

4.8 of 5

         
 
 

Location

4.9 of 5

         
 
 

Rooms and services

4.7 of 5

         
 
 

Cleanliness

4.7 of 5

         
 
 

Equipment & facilities

4.6 of 5

         
 
 

Value/money

4.6 of 5

         
 
 

Overall(327  reviews)

4.7 of 5

         
 
 

Overall (327 reviews)

 

by Cristina - RESIDENCE RYBNA - RED HORSE - one-bedroom apartment

Stayed in Aug-18

 
Total3

A bed in Stare Mesto Kitchen with non-functioning toaster, lack of dish drainer, only one dishcloth for 5 days. Bathroom without window and behind a glas door in the bedroom. Smart tv not picking up any channels, only app.

PositiveAir conditioning worked

NegativeThe kitchenette was insufficient

 

Front office staff - 4

         

Location - 3

         

Rooms and services - 3

         

Cleanliness - 3

         

Equipment & facilities - 2

         

Value/money - 3

         
 

by Sarah - RESIDENCE RYBNA - RED HORSE - three-bedroom apartment

Stayed in Aug-18

 
Total4.3

Beautiful and spaceous apartment in a convenient Old Town location This apartment accommodated 2 families of 4 adult and 4 children very comfortably, and provided an ideal base for us to explore the city of Prague. We stayed in mid-August and despite the heat were at ease in the apartment because of the reliable air-conditioning. The beds and furniture are very comfortable, and all amenities needed for guests' convenience are available. I especially appreciated the washer-dryer and drying rack since we were in the middle of an extended multi-city trip. The only problem we encountered was in our checkout: the office helpfully accommodated our request for a 12 p.m. checkout (we had a 12:30 train to catch) however, when we returned from a short walk at 11:45 we had been locked out of the apartment! As a result we very nearly missed our train to Berlin. This could have been avoided if either (1) the office extended the key code to 12: p.m. or (2) the office informed us that our key would be deactivated at 11. Had we known we would not have taken that short walk. Future travelers and the office staff should be aware of this complication.

PositiveCould not have asked for an apartment with better features

Negative

 

Front office staff - 3

         

Location - 5

         

Rooms and services - 3

         

Cleanliness - 5

         

Equipment & facilities - 5

         

Value/money - 5

         
 

by Victor - RESIDENCE RYBNA - RED HORSE - three-bedroom apartment

Stayed in Aug-18

 
Total4.3

Family Trip It was good.it had 3 rooms and 2 extra beds.But there were no elevators. You also have to walk to the old town for ten minutes approximated. There were wooden logs on the floor and you could easily trip on them. The shower had a small door and water kept going outside the tub.

PositiveVery good location. Clean. Good services.

NegativeOld building. No elevator.

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 4

         

Cleanliness - 4

         

Equipment & facilities - 4

         

Value/money - 4

         
 

by Samuel - RESIDENCE RYBNA - RED HORSE - one-bedroom apartment

Stayed in Aug-18

 
Total3.3

A mixed bag for our 40th Anniversary I had read reviews where upon knowing that it was an anniversary or honeymoon, that the guests arrived to flowers and wine. That was not our experience. We arranged to check-in at the apartment rather than the rental office, but even though I had email documentation, the staff seemed put-out that they would have to come to the rental location. We waited in the heat for a quite a while and when we finally did go up to the apartment the cleaning staff was still there cleaning the apartment. The AC was not working at the beginning, so it was very hot. There was a strong odor in the apartment and one of the curtains seemed to be falling down. The staff apologized for the problems and said they would fix the curtain, get the AC running, and send over a couple of bottles of Prosecco to make up for the problems. Eventually, we got the AC working, and someone did come to fix the curtain, but the Prosecco never arrived. There were other nagging problems. The hairdryer did not work - no big deal really, but one day we came back ready for a hot shower and there was no hot water, meaning another call to the rental office. Overall, as I said, the Old Town location was GREAT, the bed was very comfortable, and it was nice having a washer and drying rack. Given that it was our 40th wedding anniversary, I could have wished for a better experience, but we made it work.

PositivePerfect Old Town location, comfortable bed, washer & drying rack

NegativeMaybe your experience will go better than ours

 

Front office staff - 3

         

Location - 5

         

Rooms and services - 3

         

Cleanliness - 3

         

Equipment & facilities - 3

         

Value/money - 3

         
 

by Brian - RESIDENCE RYBNA - RED HORSE - two-bedroom apartment

Stayed in Aug-18

 
Total4.8

Nice location

Positive

Negative

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 5

         

Cleanliness - 5

         

Equipment & facilities - 5

         

Value/money - 4

         
 
 
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