Call us for free NOW : 0808 238 1322 (UK), 1 877 214 1286 (US), 800 800 722 (CZ)

 

Front office staff

4.8 of 5

         
 
 

Location

4.9 of 5

         
 
 

Rooms and services

4.7 of 5

         
 
 

Cleanliness

4.7 of 5

         
 
 

Equipment & facilities

4.6 of 5

         
 
 

Value/money

4.6 of 5

         
 
 

Overall(360  reviews)

4.7 of 5

         
 
 

Overall (360 reviews)

 

by Traci - RESIDENCE RYBNA - RED HORSE - two-bedroom apartment

Stayed in Dec-19

 
Total5

Perfect in every way! Great apartment within 3 minute walk of old town square. Plenty of space (we had apartment 23, 2 bedroom 1 bathroom). Updated and clean! We especially enjoyed the outfitted kitchen with pots, pans, coffee maker and enjoyed the teas provided. The apartment is so close to everything with many restaurants out the door. Surprisingly we didn’t hear any noise from the street which was wonderful. You do need to pick up the keys at a separate location about 15 minutes away. They also reserved parking for us-it is a reserved zone not a specific parking space but we were always able to find a spot right around the corner. There was a repair needed that I informed the apartment of. Not only were they quick to answer the telephone when I called but also provided a remedy immediately. We really appreciated their fine customer service. Highly recommend this apartment!

Positive

Negative

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 5

         

Cleanliness - 5

         

Equipment & facilities - 5

         

Value/money - 5

         
 

by Alistair - RESIDENCE RYBNA - RED HORSE - one-bedroom apartment

Stayed in Oct-19

 
Total4.5

Great, except their staff enters your apt without warning Very strange, given how many times they tell you to turn the lock on the apt door and keep safe, that they give keys out to all and sundry, who enter your apt whenever they want. What's the point of the lock, then? A superb apartment, really, great apt and location (only kitchen a bit light on cooking equipment). However, the host, a company running many apartments, gave keys to other people, even outside maintenance people, who entered the apartment unannounced and without appointments. Not only embarrassing, but also scary regarding safety. The first time, after we had written that the sink was blocked, we were literally naked in bed at 6pm on Friday night and the front door to the apt opened and a man entered. No appointment, no warning, just opened the door. I have no idea what language he spoke because we both yelled for him to go away as loud as we could. So he came back again at 11am on Saturday morning, and I kid you not, we were in the middle of having sex, and the front door opened and a man's voice called out. Like in the comedy movie, except this was neither comedy nor movie. Imagine you are a woman traveling alone and this happens. Third time, a bit later, I was in the shower and she's half-naked cooking (yeah, the sex was a bit of a dud after that entrance), and a lady from the apt rental shows up to ask when we want the man to return. Answer: NEVER!, but my friend said we could use some fresh towels. 5 minutes later the door opens again, not even a knock, and a woman enters with fresh towels. At this point we moved the sofa in front of the door so no one could enter. And did that every time we entered the apartment. I have not idea how many people they give keys to, but for sure you are not safe. Lovely apartment and location, just be sure to move the sofa in front of the door when you enter, because you can never know when someone random will enter without your permission or warning.

Positivesuperb apt, great location.

NegativeScary/unsafe: 4 times their maintenance crew or staff entered out apt without warning.

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 4

         

Cleanliness - 5

         

Equipment & facilities - 4

         

Value/money - 4

         
 

by Tuomas - RESIDENCE RYBNA - RED HORSE - two-bedroom apartment

Stayed in Sep-19

 
Total4.7

Spot on accommodation Great overall!

PositiveAmazing location, stylish apartment

Negative

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 5

         

Cleanliness - 5

         

Equipment & facilities - 4

         

Value/money - 4

         
 

by alona - RESIDENCE RYBNA - RED HORSE - two-bedroom apartment

Stayed in Aug-19

 
Total4.3

Hi, everything was very good. Thanks. The check in process was just terrible for us. It's took like a half. an hour to get a kiees. We came with 4 kids late at night and it was very difficult for them. Because of the long check in process we paid almost twice price for the taxy.

Positive

Negative

 

Front office staff - 2

         

Location - 5

         

Rooms and services - 5

         

Cleanliness - 5

         

Equipment & facilities - 4

         

Value/money - 5

         
 

by Kris - RESIDENCE RYBNA - RED HORSE - one-bedroom apartment

Stayed in Aug-19

 
Total4.7

Nice stay in Prague We had a great stay! Prague is a beautiful city and this apartment has a great location for walking around Old Town. The only thing we didn’t really like was the mattress. It was very stiff and they didn’t have a replacement when we asked for it. But besides that we had a great stay and would recommend to anyone!

PositivePerfect location for old town

NegativeVery stiff mattress

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 4

         

Cleanliness - 5

         

Equipment & facilities - 4

         

Value/money - 5

         
 
 
1| 2| |3| 4| 5| 6| 7| 8| 9| 10| Next ->